Customer Service

Returns

MyCPAP.net will accept returns on all unopened products within 30 days of the date we shipped it to you.  A 15% restocking fee will be subtracted from the purchase price and a credit will be issued minus shipping costs when we have received and inspected the returned item.  Shipping cost are not refundable.  We will accept the return of unopened undamaged items only.

MyCPAP.net will accept returns on items purchased from us that have manufacturing defects that are covered by the manufacturers warranty.   If you believe you have purchased an item that has a manufacturers defect, you must contact MyCPAP.net @ (850)689-5499 or service@mycpap.net and initiate a claim, if valid you will receive a RGA#(Return Goods Authorization). Download and fill out the RGA form and return it with the item.  Please note the shipping costs are not covered by warranty.  Repairs and / or replacements will be made solely by the manufacturer at their digression.

Equipment such as APAP, CPAP or BiPAP that is malfunctioning and is no longer under the manufacturers warranty may have the possibility to be repaired by the manufacturer.  A diagnostic fee (varies by manufacturer according to their policy)  along with any shipping fees will be collected before returning your equipment to the manufacturer. You must contact MyCPAP.net @ (850)689-5499 or service@mycpap.net and initiate a claim then you will receive a RGA#.

The RGA Form will contain instructions and shipping address.

 

Privacy

Your privacy is important to us.  MyCPAP.net does not and will not give, sell or otherwise disclose your personal information to third parties.  We are HIPPA compliant.

MyCPAP.net may use or provide your  information ( including and without limitation, personally identifiable information) as required by Federal, State or Local Law Enforcement Agencies, Judicial or Administrative proceedings to assist in the investigation of any suspected criminal activity.

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